FAQs

Frequently Asked Questions

We have compiled a list of frequently asked questions from our customers in a Q&A format.
If you have any questions other than those listed here, please feel free to contact us.

About Our Services

As a rule, we ask that you refrain from bringing your own.

*You may, however, bring your own baby food and other items that we cannot provide.

Please refrain from bringing your own cooking utensils.

Yes, but please refrain from using equipment that requires pegging or direct flame on the floor.

In addition to the usual soft drinks, we offer handmade colas, fruit drinks, and a wide variety of alcoholic beverages including draft beer, local beer, rum, fruit wine, and other wines from our walk-in wine cellar.

Yes, we do. Yes, you are welcome to use our tarp and plastic sheet. Depending on the intensity of the rain, we will put up tarps and plastic sheets.

Wood-chopping, fire-making, and tent saunas are available.

We can also arrange a “guided tour of the Fuji Sea of Trees” outside of our facilities (for a fee).

It is possible, although there is a separate charge. Please contact us for rates.

Guests can use wireless LAN (Wi-Fi) free of charge.

Since the concept is to enjoy the outdoors by ourselves, we do not have a restaurant.

If you would like to have your meals at our facility, you can choose from the winter shabu-shabu menu/winter feast mountain and sea hot pot menu for dinner. From April, the spring BBQ menu will be available.

For breakfast, you can choose from our original hot sandwich breakfast, perfect for the outdoors.

*Meal menus are charged separately.

In the evening, we have a bar where you can drink at the counter and enjoy Yamanashi whisky and selected rums from around the world.

We will respond to your request. Please contact us for consultation regarding food and other food-related matters.

Yes, we can. Yes, it is possible.

For online reservations, a reservation number is included in the reservation confirmation e-mail, and can be changed or cancelled from the registered e-mail address and reservation number.

If you make a reservation by phone, please call us.

It is possible. However, please let us know your arrival time in advance because the entrance of HONKAN is locked after 23:30.

Up to 4 rooms can be reserved; for groups of 5 or more, a group reservation will be accepted. For group reservations, please call us directly.

Pets are not allowed in the facility.

Minors are welcome to stay at the hotel. However, we ask that a “parent or guardian” submit a “consent form” when staying with one minor (under 20 years old) or with other minors.

If you need a “Consent for Minor’s Stay” form, please call us directly or contact us to request one. Please have the person with parental authority fill out the form and submit it to the front desk upon check-in.

Museum Facilities

The guest rooms are approximately 13 tatami mats including a small tatami room and a loft, and there is also a 6-mat Jacuzzi bath.

There is no nursing room available. Please ask a staff member if you need one.

Smoking is not permitted in any of the buildings (HONKAN/KURA/Cottage).

Please smoke on the terrace of each cottage. Ashtrays are available at KURA.

The annual average temperature is also low at 11°C. In September, the lowest average temperature is below 15°C. In winter, the minimum temperature is usually below 0°C. However, there are many sunny days and it is the best season to enjoy the spectacular view of Mt.

The weather is also characterized by changeable daily weather and large differences in temperature, making it comfortable to dress for the season with additional provisions.

Visa/Mastercard(R)/JCB/American Express/Diners Club/Discover

UnionPay(UnionPay)/Transportation system electronic money/iD/QUICPay/

QR payment (paypay/aupay/LINEpay)

Please send basic luggage to the following address.

Please refrain from mailing food and perishables.

Guests must include the following information on the shipping slip before sending it to us.

3283-1 Katsuyama, Fujikawaguchiko Town, Minamitsuru-gun, Yamanashi-ken 401-0310

Glamping Villa Hands Kawaguchiko Front Desk Attention

tel : 0555-72-8282

*Please write the guest’s full name, date of arrival, and contact telephone number in the “Special Notes” column.

Accommodation

Reservations can usually be made up to three months in advance via the Internet or telephone. Reservations can be made by phone from 10:00 to 17:00.

You can make a reservation online until 10:00 p.m. the day before.

After that, please contact us by phone.

tel : 0555-72-8282

We do not accept room number requests.

We may be able to prepare for you due to same-day cancellations, etc. Please call us for more information.

In the event of cancellation of your stay, cancellation fees will be charged as follows

General [up to 14 people

No stay 100 %/当日 80% 3 days prior to the %/当日 80% 70 %/7日前 50% 15 days prior to the day 20%.

Groups [15~49 persons

No stay 100 %/当日 80% 3 days prior to the %/当日 80% 70 %/7日前 50% 15 days prior to the day 20%.

Groups [50 people or more

No stay 100 %/当日 100% 3 days prior to the %/当日 100% 80 %/7日前 60% 15 days prior to the day 30%.

We appreciate your understanding.

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