FAQs

If you have any questions about matters other than those listed here, please feel free to contact us.

About Our Services

Please refrain from bringing your own food, including alchohol beverages and cooking utensils.
However, you may bring in baby foods for your infant child.

Yes, you can.
However, please refrain from bringing equipment that requires pegs or direct flame on the floor.

Available to all:
Heat-resistant gloves/Bath towels/Face towels/Hand soap/Hair dryer/Hot water pot/Coffee set/Refrigerator/Speaker/Glasswares/Tablewares

VILLA:
Wood stove/Outdoor wood stove/Firepit/Ventilator/Sleeping bags/Cot/Blanket/Bathrobes/Slippers/Ordering tablet/Sandals/Air conditioner

PAO:
Outdoor wood stove/Firepit/Ventilator/Dehumidifier/Oil heater/Gas fan heater (winter only)/Lantern/Hanger rack/Fan (summer only)/USB charging dock

PAO shower building:
Toothbrush/Shampoo/Conditioner/Body soap/Cotton/ kin care set/Hair brush/Shaver/Slippers/Oil heater

GUEST HOUSE:
Wood stove/Humidifier/Ordering tablet/Lantern/Cot/Bathrobes/Toothbrush/Shampoo/Conditioner/Body soap/Cotton/Skin care set/Hair brush/Shaver/Sandals/Slippers/Air conditioner/TV/Wine cellar/Toaster oven/IH stove/Towel warmer rack/Suit hanger (1F only)

Please see below for drink menu.
BAR, PAO

Yes, BBQ is available under any weather condition.

As in-site activities, we offer wood chopping and tent sauna, and others.
We also offer a variety of paid off-site activities, so please contact us in advance for the details.

Yes, however there may be some extra charge.
Please contact us for detailed pricing.

Yes, we offer free Wi-Fi.

Since our concept is to enjoy the outdoors by ourselves, we do not have a restaurant.
There is a BAR in the HONKAN where you can have a drink at the counter.

Yes, please contact us at least 3 days in advance for any inquiry regarding food and other food-related matters.

Yes, you can.
If you have made your reservation online, please state your registered email address and the reservation number on the email and and send it to us.
If you have made your reservation by phone, please call us.

Yes, you can.
However, HONKAN will be locked after 23:30, so please let us know your arrival time in advance.

You can book up to 4 rooms.
If you wish to book more that 5 rooms, it will be booked as a group reservation.
For group reservation, please call our facility directly.

Pets are not allowed in the facility.

Yes, it is possible.
However, we ask for a written consent from the guardians, if the guest only consists of minors.
If you need the written consent form , please contact us directly by phone or send us an inquiry. Please have the guardian fill out the form and submit it at the front desk upon check-in.

About our Facility

The guest rooms are approximately 13 tatami mats including a small tatami room and a loft, and there is also a 6-mat Jacuzzi bath.

We do not have any available. Please ask our staff if needed.

Smoking is prohibited inside any of the facility.
Please use the terrace outside each rooms for smoking. Ashtrays are available at KURA or BASECAMP.

Cash/Visa/Mastercard®/American Express/Diners Club/JCB/Discover/UnionPay(銀聯)/Japanese Prepaid IC Card (Suica, PASMO, etc…)/iD/QUICPay/QRCode(PayPay, au PAY, LINE Pay)

Please send your luggage to the following address.
Do not mail food or perishable items.
When sending, please write the following on the shipping form.
Address: 3283-1, Katsuyama, Fujikawaguchiko-machi, Minamitsuru-gun, Yamanashi, 401-0310, JAPAN
Glamping Villa Hanz Kawaguchiko Front Desk
TEL : +81-555-72-8282
Please include your full name, date of arrival, and contact phone number in the form.

About your Stay

Reservations can usually be made up to 3 months in advance via the Internet or phone. Phone calls are available between 10:00 – 17:00 JST(Japan Standard Time).

You can make reservations online until 22:00 JST the day before your stay.
If you wish to book via phone call, please contact us by 19:00 JST.
TEL : +81-555-72-8282

We are not accepting room requests.

We may be able to prepare a room for you due to cancellations, so please call us for details.

Please note that if you wish to cancell the reservation, cancellation fees will be charged as follows.

General booking (14 people or less)
No show: 100% / Same day: 80% / 3 days before: 70% / 7 days before: 50% / 15 days before: 20%
Group booking (15~49 people)
No show: 100% / Same day: 80% / 3 days before: 70% / 7 days before: 50% / 15 days before: 20%
Group booking (50 people or more)
No show: 100% / Same day: 100% / 3 days before: 80% / 7 days before: 60% / 15 days before: 30%

Our facility will be operational under any weather condition, even in the event of heavy rain and typhoon.
Please pack the appropriate gears depending on the weather condition of your stay.
If the weather condition is to harsh for your visit, we recommend you to reschedule since it does not cost any cancellation fees.
*Please refer to the notes below.
1. Rescheduling is only acceptable once.
2. When cancelling your booking, after rescheduling during the time that cancellation fee applies, whichever the higher cancellation fee will be applied.

お問合せフォーム / CONTACT